1. Our Services

ALM Pet Services Ltd provides professional pet care services including:

• Dog walking
• Doggy daycare
• Home boarding
• Pet sitting
• Dog grooming
• Dog training services

All services are provided with the welfare, safety and individual needs of every animal as our priority.

By using ALM Pet Services Ltd, clients agree to follow this Pet Services Policy and our Booking & Cancellation Policy.

 

2. Client and Pet Information

Before any service begins, clients must provide accurate and complete information about their pet, including:

• Name, age, breed and temperament
• Health conditions or medical requirements
• Behavioural concerns
• Feeding requirements
• Medication requirements
• Emergency contact details
• Veterinary details

Clients must inform ALM Pet Services Ltd of any changes to their pet’s health, behaviour or circumstances.

Failure to provide accurate or up-to-date information may affect our ability to safely provide care and may result in services being refused, changed or discontinued.

 

3. Pet Health Requirements

Clients confirm that their pet is fit and suitable to receive our services.

Pets must not attend services or receive visits if they have:

• A contagious illness
• Symptoms of illness
• A condition that may put other animals, people or staff at risk

Clients must provide relevant medical information before care begins.

ALM Pet Services Ltd reserves the right to refuse or stop services where the health, safety or welfare of any animal may be compromised.

 

4. Veterinary Emergencies

If a pet requires urgent veterinary attention while in our care, clients authorise ALM Pet Services Ltd to contact their nominated veterinary practice and seek appropriate treatment.

We will always make reasonable efforts to contact the client or emergency contact.

The client remains responsible for veterinary costs unless the costs arise directly from negligence by ALM Pet Services Ltd.

 

5. Behaviour and Safety

Clients must disclose any behavioural concerns, including:

• Aggression
• Reactivity
• Anxiety
• Escape risks
• Issues around other animals or people

ALM Pet Services Ltd reserves the right to refuse, suspend or end services where a pet’s behaviour presents a safety concern.

Clients remain responsible for any costs arising from their pet causing injury or damage to another animal, person or property.

 

6. Equipment and Personal Items

Clients are responsible for providing any items required for their pet’s care, including:

• Leads
• Collars or harnesses
• Food
• Medication
• Personal care items

ALM Pet Services Ltd is not responsible for loss or damage to personal belongings unless caused by negligence.

 

7. Home Visits and Access

For home visits and pet sitting services:

• Keys or access details must be provided before services begin
• Instructions must be accurate and kept up to date
• Any changes must be communicated promptly
• Access information will be stored and handled securely

Clients are responsible for ensuring ALM Pet Services Ltd has everything required to safely access the property and provide care.

 

8. Photos and Updates

ALM Pet Services Ltd may take photographs or videos of pets during care for:

• Owner updates
• Service records
• Marketing purposes

Clients may withdraw permission for marketing use by contacting ALM Pet Services Ltd.

 

9. Insurance and Liability

ALM Pet Services Ltd maintains appropriate insurance and professional standards relevant to the services provided.

Clients remain responsible for ensuring suitable insurance cover is in place for their own pets.

While every reasonable precaution is taken, animals can behave unpredictably and pets may become ill, injured or distressed through circumstances outside our control.

ALM Pet Services Ltd cannot accept responsibility for loss, injury, illness or damage unless caused by negligence.

 

10. Complaints

We value feedback and aim to resolve concerns quickly and fairly.

If you have a concern regarding our services, please contact us directly so we can review and resolve the matter.

 

ALM Pet Services Ltd
Email: info@almpetservices.co.uk
Phone: 07474 66 82 64
Website: almpetservices.co.uk

1. Bookings

All bookings are subject to availability.

A booking is confirmed once:

• Required information has been provided
• The booking has been accepted by ALM Pet Services Ltd
• Any required deposit or payment has been received

Once confirmed, the booking forms an agreement between ALM Pet Services Ltd and the client.

For certain services, including home boarding and doggy daycare, a meet and greet, suitability assessment or trial session may be required before acceptance.

ALM Pet Services Ltd reserves the right to refuse a booking where we believe the service is unsuitable or may affect the safety and wellbeing of animals, clients or staff.

 

2. Payments

Payment must be made according to the agreed booking terms.

ALM Pet Services Ltd reserves the right to:

• Require payment before services begin
• Suspend services where payments are overdue
• Charge additional fees where extra time, care or requirements are needed
• No services will be provided unless payment has been received.

Regular bookings may require advance payment or recurring payments to secure availability.

 

3. Cancellations

We understand that plans can change; however, cancellations affect availability and may prevent us from offering appointments to other clients.

Where a client cancels a booking, a 25% administration fee will be retained to cover the time and costs involved in processing, scheduling and managing the booking.

Cancellations made with less than 24 hours’ notice, including same-day cancellations, may be charged in full.

No-shows will be treated as cancellations without sufficient notice and will not be refunded or credited.

Repeated cancellations may affect future bookings.

 

4. Credits and Alternative Arrangements

Where ALM Pet Services Ltd is unable to provide a service and no suitable alternative is available, a credit or refund may be offered at our discretion.

Any credit issued must be used within the same calendar month as the original booking date unless otherwise agreed in writing.

Credits:

• Cannot be exchanged for cash
• Cannot be transferred between clients
• Cannot be carried forward into future months

 

5. Service Disruption

Occasionally services may be affected by circumstances outside our reasonable control, including:

• Staff illness
• Emergencies
• Severe weather
• Vehicle or equipment issues
• Other unforeseen circumstances

Where possible, we will offer an alternative arrangement.

If no suitable alternative is available, a credit or refund may be considered.

Any credit issued will be subject to the same calendar month usage requirement.

 

6. Doggy Daycare and Home Boarding

Doggy daycare and home boarding bookings may require:

• A meet and greet
• A suitability assessment
• A trial session where appropriate

ALM Pet Services Ltd reserves the right to refuse or end a stay where we believe the environment is unsuitable or where safety or welfare concerns arise.

 

7. Changes to These Policies

ALM Pet Services Ltd reserves the right to update these policies from time to time.

The latest version will always be available through our website.

 

ALM Pet Services Ltd
Email: info@almpetservices.co.uk
Phone: 07474 66 82 64
Website: almpetservices.co.uk

1. Our Equine Services

GP Equestrian Services Ltd provides professional equine services including:

• Equine care services
• Horse care visits
• Assistance with routine horse care
• Trailer hire services
• Other agreed equestrian services

All services are provided with safety, welfare and responsible handling as our priority.

By using GP Equestrian Services Ltd, clients agree to follow this Policy and our Booking & Cancellation Policy.

 

2. Client and Horse Information

Before services begin, clients must provide accurate and complete information relating to their horse(s), including:

• Horse name, age, breed and temperament
• Health conditions or medical requirements
• Behavioural concerns
• Handling requirements
• Feeding routine
• Medication requirements
• Veterinary details
• Emergency contact details
• Any known risks, restrictions or special requirements

Clients must inform GP Equestrian Services Ltd of any changes affecting their horse’s health, behaviour, welfare or suitability for the service booked.

Failure to provide accurate information may affect our ability to safely provide care and may result in services being refused, changed or discontinued.

 

3. Horse Health and Welfare

Clients confirm that their horse is suitable for the service being provided.

Clients must provide information regarding:

• Illness or injury
• Veterinary treatment
• Medication requirements
• Exercise restrictions
• Handling limitations
• Behavioural concerns
• Welfare considerations

GP Equestrian Services Ltd is committed to maintaining high standards of equine welfare and reserves the right to refuse or stop services where the safety or welfare of the horse, people or property may be compromised.

 

4. Emergencies and Veterinary Treatment

In an emergency, GP Equestrian Services Ltd will take reasonable steps to protect the welfare of the horse.

This may include:

• Contacting the client or emergency contact
• Contacting the nominated veterinary practice
• Seeking veterinary advice or treatment where necessary

Clients authorise GP Equestrian Services Ltd to take reasonable emergency action where immediate intervention is required.

Clients remain responsible for veterinary costs unless such costs arise directly from negligence by GP Equestrian Services Ltd.

 

5. Handling and Behaviour

Clients must disclose any known behavioural concerns, including:

• Difficult loading
• Kicking
• Biting
• Bolting
• Nervous behaviour
• Unpredictable reactions

GP Equestrian Services Ltd reserves the right to refuse, suspend or end services where handling presents an unacceptable safety risk.

Clients remain responsible for any costs arising from their horse causing injury, damage or loss to people, animals or property.

 

6. Trailer Hire

Trailer hire is subject to availability and approval by GP Equestrian Services Ltd.

The hirer is responsible for ensuring:

• They hold the correct driving licence
• Their vehicle is suitable and legally capable of towing
• Appropriate insurance cover is in place
• They understand safe towing procedures
• The trailer is used only for its intended purpose
• The hirer accepts responsibility for the trailer throughout the hire period.

 

7. Trailer Condition, Cleaning and Damage

The trailer must be returned:

• Clean
• Undamaged
• In the same condition as provided
• Free from waste, bedding, hay or other materials
• The inside of the trailer must be fully cleaned before return.

A £25 cleaning charge will apply if the trailer is returned without being cleaned.

The hirer is responsible for:

• Damage caused during the hire period
• Loss of equipment
• Theft
• Misuse or neglect
• Recovery costs arising from misuse
• Additional cleaning costs where excessive cleaning is required

 

8. Safety Requirements

Safety is a priority.

Clients and hirers must:

• Follow safe handling procedures
• Use suitable equipment
• Follow relevant transport and animal welfare requirements
• Provide accurate information regarding risks or restrictions

GP Equestrian Services Ltd reserves the right to refuse use of equipment or end services where safety requirements are not met.

 

9. Insurance and Professional Standards

GP Equestrian Services Ltd maintains appropriate insurance and professional standards relevant to the services provided.

Clients remain responsible for ensuring suitable insurance cover is in place for their own horses, vehicles, equipment and activities where required.

 

10. Liability

While reasonable precautions are taken, clients acknowledge that:

• Horses can behave unpredictably
• Handling and transport involve inherent risks
• Equipment may experience normal wear or unforeseen issues

GP Equestrian Services Ltd cannot accept responsibility for injury, loss, damage, illness or costs unless caused by negligence by the Company.

 

11. Complaints

GP Equestrian Services Ltd welcomes feedback.

Any concerns regarding our services should be raised directly so we can review the matter and work towards an appropriate resolution.

 

12. Data Protection

GP Equestrian Services Ltd handles personal information responsibly and in accordance with applicable data protection legislation.

Personal information is used only for:

• Providing services
• Managing bookings
• Maintaining appropriate records

Information will not be shared with third parties unless required for service delivery, emergency situations or where legally required.

To request access to or deletion of personal information, contact:

Email: info@almpetservices.co.uk
Subject: “Data Protection”

 

13. Changes to This Policy

GP Equestrian Services Ltd reserves the right to update this Policy from time to time.

The latest version will be available through the Company website.

 

GP Equestrian Services Ltd
Email: info@almpetservices.co.uk
Phone: 07474 66 82 64
Website: almpetservices.co.uk/GP-Equestrian-Services