Conditions of Contract

(Home Boarding and Pet Sitting)

1. Definitions

In these Conditions of Contract the following definitions apply:

• "Company" refers solely to ALM Pet Services Ltd as a limited company. It does not include any self-employed contractors engaged by the Company to deliver services.

• "Client" refers to the organisation or individual entering into a Contract with the Company by accepting these Conditions of Contract.

• "Contract" means the legally binding agreement between the Company and the Client for the supply of services in accordance with these Conditions.

• "Booking" means the confirmed request for services accepted by the Company.

• "Team Member" refers to a self-employed individual engaged to provide services under the ALM Pet Services branding. Team Members are not employees of the Company.

 

2. Booking Terms and Conditions

 

2.1 Making a Booking

2.1.1 Bookings may be made via social media, email, telephone, the Company's website or by post.

2.1.2 A Booking shall be deemed accepted when the Company issues written confirmation and receives the required 25% non-refundable deposit. At this point, the Contract shall come into existence ("Date of Commencement").

2.1.3 Written confirmation of the Booking shall be issued to the Client.

2.1.4 The Client agrees to comply with these Conditions of Contract. Any failure to comply with these Conditions shall constitute a breach of Contract.

2.1.5 These Conditions shall apply to the exclusion of any other terms which the Client seeks to impose or incorporate, or which may otherwise be implied by law, trade custom, practice or course of dealing.

 

2.2 Payments

2.2.1 The Company shall provide an invoice for all services booked.

2.2.2 The Client shall pay all outstanding balances no later than 14 working days before the commencement of the Booking.

2.2.3 All Bookings must be paid in full prior to the commencement of services.

2.2.4 Where payment is not received by the due date, the Company reserves the right to cancel the Booking or charge interest at a rate of 4% per annum above the Barclays Bank base rate. Interest shall be calculated daily until payment is received in full.

2.2.5 All deposits are non-refundable, except where the Company is unable to fulfil the Booking. In such circumstances, all monies paid shall be refunded.

2.2.6 The Client shall pay all sums due without deduction, withholding, counterclaim or set-off.

 

3. Discounts

3.1 Discounted rates shall only apply where payment is received within the timescales specified by the Company.

3.2 Discounts cannot be shared, transferred or applied between different Clients.

3.3 The Company reserves the right to offer discretionary discounts based on factors including booking duration or the number of dogs booked.

3.4 Boarding rates are already discounted when compared with standard daycare rates.  

 

4. Client Cancellations, Transfers and Non-Attendance

4.1 Where a Client cancels a Booking for any reason, the Company shall retain a 25% administration fee to cover administrative costs incurred in processing, reserving and managing the Booking.

4.2 Where payments have been made in excess of the administration fee, any refund shall be issued in accordance with these Conditions of Contract. The original 25% deposit remains non-refundable.

4.3 Where the Company cancels a Booking, all monies paid by the Client shall be refunded in full.

4.4 The Company reserves the right to transfer a Booking to another suitable Host Home or Pet Sitter where operationally necessary, subject to a suitable Meet and Greet where appropriate.

4.5 Clients must notify the Company as soon as reasonably practicable via WhatsApp, email or social media if they are unable to attend a Booking.

4.6 The Company may, at its sole discretion, permit a Booking to be transferred to an alternative date where the reason for cancellation is considered reasonable.

4.7 Any transfer remains subject to availability and does not remove the Company's entitlement to retain the 25% administration fee where administrative work has already been undertaken.

4.8 Where the Company cancels a service without providing a suitable alternative, a credit shall be issued for use within the same calendar month.

 

 

5. Special Requirements

5.1 The Client must notify the Company at the time of Booking of any special requirements relating to their pet.

5.2 Special requirements include, but are not limited to:

• crate use;

• lead requirements;

• food aggression;

• behavioural concerns; and

• medical conditions.

5.3 The Company reserves the right to decline a Booking where such requirements cannot reasonably be accommodated.

 

6. Photography, Filming and Social Media

6.1 The Company reserves the right to take photographs, videos or livestream content during the provision of services for promotional, training or record-keeping purposes.

6.2 The Client may request that photographs, videos or livestream content are not taken by providing written notice to the Company prior to the commencement of the Booking.

 

7. Damage to Property, Animal Behaviour and Sanitary Standards

7.1 The Client shall be responsible for the cost of repairing any damage caused by their pet to property belonging to the Host Home, the Company or any third party.

7.2 Failure to reimburse such costs may result in the Client's emergency contact being required to collect the pet immediately.

7.3 The Client remains responsible for all veterinary costs, medical expenses or third-party costs arising from injury caused by their pet to another animal or person.

7.4 Where a pet creates an unsanitary environment beyond what would reasonably be expected, including persistent urination or defecation within the Host Home, the Client shall be liable for professional cleaning costs.

7.5 Cleaning charges shall be calculated at a minimum of two hours at Meredith's Maids' prevailing hourly rate.

7.6 The Company reserves the right to terminate a Booking immediately where a pet cannot safely be managed due to:

• aggressive behaviour;
• destructive behaviour; or
• unacceptable sanitary conditions.

7.7 Where a Booking is terminated under this clause, no refund shall be payable and the emergency contact shall be required to collect the pet immediately.

 

8. Data Protection

8.1 ALM Pet Services Ltd acts as both the Data Controller and Data Processor of personal information supplied by Clients.

8.2 Personal data shall only be processed for the purposes of administering Bookings and delivering contracted services.

8.3 Personal information shall not be disclosed to third parties except where:

• (a) required for the delivery of services; or
• (b) required by law.

8.4 Clients wishing to exercise their rights under the UK General Data Protection Regulation (UK GDPR) should contact: info@almpetservices.co.uk with the subject line: "Data Protection"

8.5 The Company is registered with the Information Commissioner's Office (ICO) and complies with the UK General Data Protection Regulation and the Data Protection Act 2018.

 

9. Insurance

9.1 Clients are responsible for ensuring that their pets are adequately insured.

9.2 The Company maintains appropriate business insurance covering its own negligence, including failure to follow written Client instructions where such failure directly results in injury or loss.

 

10. Force Majeure

10.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure results from events beyond its reasonable control.

10.2 Such events may include, but are not limited to:

• acts of God;
• fire;
• flood;
• war;
• terrorism;
• civil unrest;
• epidemic;
• pandemic; or
• government restrictions.

 

11. Admission and Right of Refusal

11.1 The Company reserves the right to refuse, suspend or terminate any Booking where it reasonably believes such action is necessary to protect:

• the welfare of animals;
• Team Members; or
• members of the public.

11.2 The Company’s decision under this clause shall be made in the interests of safety, welfare and responsible service provision.

 

Terms and Conditions

(Dog Walking and Doggy Daycare)

 

1. Definitions

In these Conditions of Contract, the following definitions shall apply:

• "Company" means ALM Pet Services Ltd.
• "Client" means the individual or organisation entering into a Contract with the Company.
• "Contract" means the legal agreement between the Company and the Client for the supply of services in accordance with these Conditions of Contract.
• "Booking" means a confirmed request for services accepted by the Company and subject to these Conditions of Contract.
• "Team Member" means an individual engaged by the Company to provide services on behalf of ALM Pet Services Ltd.

 

2. Making a Booking

2.1 Bookings may be made via social media, email, telephone, online platforms or by post.

2.2 A Booking shall be deemed accepted once the Company issues written confirmation and receives any required payment, at which point the Contract shall come into effect ("Date of Commencement").

2.3 By making a Booking, the Client agrees to comply with these Conditions of Contract.

2.4 These Conditions shall apply to the exclusion of any other terms which the Client seeks to impose or incorporate, or which may otherwise be implied by custom, trade or practice.

 

3. Payments

3.1 The Company shall provide an invoice to the Client for advance payment.

3.2 The Client shall pay all invoices no later than 14 working days before the start date of the Booking.

3.3 All Bookings must be paid in full before commencement.

3.4 If the Client fails to make payment by the due date, the Company may cancel the Booking or charge interest at 4% per annum above Barclays Bank base rate, accruing daily until payment is made.

3.6 All deposits are non-refundable. 

3.7 Where the Company is unable to fulfil the booking, payment will be refunded. 

3.8 The Client must pay all amounts due in full, without deduction, withholding, or set off.

 

4. Service Disruption and Credits

4.1 If a walk or daycare session cannot proceed due to circumstances affecting the Company, including vehicle failure, Team Member emergency or unforeseen circumstances, and no suitable alternative carer is available, the Company may issue a credit.

4.2 Any credit issued by the Company must be used within the same calendar month as the cancelled service unless otherwise agreed by the Company in writing.

4.3 Credits cannot be exchanged for cash, transferred between Clients or carried forward into future months.

4.4 Where a regular Team Member is unavailable due to annual leave, illness or other absence, the Client may be offered:

(a) an alternative date; or
(b) an alternative Team Member familiar with the dog.

4.5 If the Client declines both options, the Booking shall be treated as fulfilled and no refund or credit shall be provided.

 

5. Weather Policy

5.1 The safety and welfare of all dogs remains the Company's priority. During extreme weather conditions, the Company reserves the right to modify services, including reducing walk durations, changing routes, adjusting schedules or reducing group sizes.

5.2 Cancellations requested by the Client due to weather preference, including rain, heat or general weather conditions, shall remain subject to the cancellation terms contained within Clause 10.

5.3 The Company may offer flexibility within the same calendar month where reasonably possible and subject to availability.

5.4 During periods of extreme heat, the Company may offer a drop-in service as an alternative, including a toilet break, fresh water and welfare check.

5.5 Where the Client declines reasonable alternative arrangements, no refund or credit shall be issued.

 

6. Special Requirements

6.1 Clients must notify the Company in advance of any behavioural, medical or care requirements, including reactivity, lead requirements, medication or additional support needs.

6.2 The Company reserves the right to assess whether such requirements can be safely accommodated.

 

7. Behaviour, Safety and Welfare

7.1 The Company reserves the right to refuse, suspend or terminate services where a dog displays aggressive, unsafe or unpredictable behaviour.

7.2 The Client shall be responsible for any costs arising from their dog causing injury or damage to another animal, person or property.

7.3 Dogs participating in group walks must be considered suitable for group environments unless previously approved for solo care.

7.4 Dogs must be up to date with vaccinations, worming and flea treatments where applicable.

7.5 Where a Client advises that a dog is suitable for group walks but the Company's Team Members observe behaviour indicating otherwise, the Company may introduce a trial period to assess suitability.

7.6 If, following reasonable attempts, the Company determines that group walking is not appropriate for the dog's welfare or the safety of others, alternative arrangements, including solo walks, may be offered.

7.7 Bitches in season shall not be accepted on group walks and may only receive solo services where appropriate.

 

8. Photography, Filming and Social Media

8.1 The Company may photograph or film dogs during services for promotional, marketing or record-keeping purposes unless the Client has withdrawn consent in writing.

 

9. Professional Conduct and Staff Relations

9.1 It shall constitute a breach of Contract for any current or former Team Member of ALM Pet Services Ltd to provide independent pet care services directly to Clients of the Company.

9.2 Clients must not solicit, employ or arrange private services directly with Company Team Members outside ALM Pet Services Ltd.

9.3 The Company may recommend alternative trusted professionals where appropriate.

 

10. Client Cancellations and No-Shows

10.1 Clients may cancel or reschedule a Booking by providing a minimum of 24 hours' notice.

10.2 Where a Client cancels a Booking for any reason, a 25% administration fee shall be retained by the Company to cover administrative costs associated with processing, scheduling and managing the Booking.

10.3 Cancellations made with less than 24 hours' notice, including cancellations on the day of service, shall remain chargeable in full.

10.4 No-shows shall be treated as cancellations without sufficient notice and shall not be refunded or credited.

10.5 Where the Company cancels a service and no suitable alternative is available, a credit or refund may be issued at the Company's discretion.

10.6 Any credit issued following cancellation must be used within the same calendar month as the original Booking date unless otherwise agreed by the Company in writing.

10.7 Credits cannot be carried forward into future months, exchanged for cash or transferred between Clients.

 

11. Data Protection

11.1 ALM Pet Services Ltd acts as both Data Controller and Data Processor.

11.2 Personal data shall only be used for the purposes of providing services, managing Bookings and maintaining Client records.

11.3 Personal information shall not be shared with third parties unless required for service delivery, emergency situations or where required by law.

11.4 Clients may request access to or deletion of their personal data by contacting: info@almpetservices.co.uk

with the subject line: "Data Protection"

 

12. Insurance

12.1 Clients are responsible for ensuring appropriate insurance cover is in place for their pet.

12.2 The Company holds appropriate public liability and business insurance covering its own negligence and failure to follow Client instructions resulting in injury or harm.

 

13. Force Majeure

13.1 The Company shall not be liable for delays, cancellations or failure to provide services caused by circumstances outside its reasonable control, including adverse weather, illness, emergencies, acts of God or other unforeseen events.

 

14. Admission and Right of Refusal

14.1 The Company reserves the right to refuse, suspend or terminate services where it considers a dog unsuitable for group or solo care or where safety or welfare concerns arise.

 

15. Amendments

15.1 The Company reserves the right to amend these Conditions of Contract at any time.

15.2 The latest version of these Conditions shall be available upon request or via the Company's website.