1. Our Services

 

ALM Pet Services Ltd provides professional pet care services including:

 

• Dog walking
• Pet sitting
• Dog grooming
• Dog training services

 

All services are provided with the welfare, safety, and individual needs of each animal as our priority.

 

2. Client & Pet Information

 

Before services begin, you must provide accurate information about your pet, including:

 

• Name, age, breed, and temperament
• Health conditions or medical needs
• Behavioural concerns
• Feeding requirements
• Medication requirements
• Emergency contact details
• Veterinary details

 

You must notify us of any changes to your pet’s health, behaviour, or circumstances.

 

Failure to provide accurate information may affect our ability to safely provide care.

 

3. Bookings

 

All bookings are subject to availability.

 

A booking is confirmed once:

 

• Required information has been provided
• The booking has been accepted by ALM Pet Services Ltd
• Any required payment has been received

 

We reserve the right to refuse a booking if we believe the service is unsuitable for the pet or may affect the safety and wellbeing of animals, clients, or staff.

 

4. Payments

 

Payment must be made according to the agreed booking terms.

 

We reserve the right to:

 

• Require payment before services begin
• Suspend services where payments are overdue
• Charge additional fees where extra time or care is required

 

5. Cancellations & Refunds

 

We understand plans can change; however, cancellations may affect availability for other clients.

 

Cancellation charges may apply in accordance with our Booking & Cancellation Policy.

 

Repeated cancellations or missed appointments may affect future bookings.

 

6. Pet Health Requirements

 

You confirm that your pet is fit to receive our services.

 

Pets must not attend or receive visits if they have:

 

• A contagious illness
• Symptoms of illness
• Conditions that could put other animals at risk

 

You must provide any relevant medical information before care begins.

 

7. Veterinary Treatment & Emergencies

 

If your pet requires urgent medical attention while receiving care, you authorise us to contact your nominated veterinary practice and seek appropriate treatment.

 

Every reasonable effort will be made to contact you or your emergency contact.

 

You are responsible for any veterinary costs unless caused by negligence on our part.

 

8. Behaviour & Safety

 

You must inform us of any behavioural concerns, including:

 

• Aggression
• Reactivity
• Anxiety
• Escape risks
• Issues with other animals or people

 

ALM Pet Services Ltd reserves the right to stop or refuse a service if we believe there is a safety concern.

 

9. Equipment & Personal Items

 

You are responsible for providing any required items, including:

 

• Leads
• Collars/harnesses
• Food (where applicable)
• Medication
• Personal items

 

We are not responsible for loss or damage of personal belongings unless caused by negligence.

 

10. Home Access

 

For pet sitting or home visits:

 

• Keys/access details must be provided before the service begins
• Instructions must be accurate and up to date
• Any changes must be communicated promptly
• Keys will be handled securely.

 

11. Photos & Updates

 

We may take photographs or videos of your pet during their care for:

 

• Owner updates
• Service records
• Marketing purposes

 

You may withdraw permission for marketing use by contacting us.

 

12. Insurance & Professional Standards

 

ALM Pet Services Ltd aims to maintain high standards of animal care and operates with appropriate insurance and professional practices relevant to our services.

 

13. Liability

 

While we take every reasonable precaution:

 

• Animals can behave unpredictably
• Pets may become ill or injured through circumstances outside our control

 

We cannot accept responsibility for loss, injury, illness, or damage unless caused by negligence.

 

14. Complaints

 

We value feedback.

 

If you have a concern, please contact us directly so we can review and resolve the matter.

 

15. Changes to These Terms

 

ALM Pet Services Ltd may update these Terms & Conditions from time to time.

 

The latest version will be available on our website.

 

ALM Pet Services Ltd
Email: info@almpetservices.co.uk
Phone: 07474 66 82 64
Website: almpetservices.co.uk

1. Our Services

 

ALM Pet Services Ltd provides professional pet care services including:

 

• Dog walking
• Doggy daycare
• Home boarding
• Pet sitting
• Dog grooming
• Dog training services

 

All services are provided with the welfare, safety, and individual needs of each animal as our priority.

 

2. Client & Pet Information

 

Before services begin, you must provide accurate information about your pet, including:

 

• Name, age, breed, and temperament
• Health conditions or medical needs
• Behavioural concerns
• Feeding requirements
• Medication requirements
• Emergency contact details
• Veterinary details

                              

You must notify us of any changes to your pet’s health, behaviour, or circumstances.

 

Failure to provide accurate information may affect our ability to safely provide care.

 

3. Bookings

 

All bookings are subject to availability.

 

A booking is confirmed once:

 

• Required information has been provided
• The booking has been accepted by ALM Pet Services Ltd
• Any required payment or deposit has been received

 

We reserve the right to refuse a booking if we believe the service is unsuitable for the pet or may affect the safety and wellbeing of animals, clients, or staff.

 

4. Payments

 

Payment must be made according to the agreed booking terms.

 

We reserve the right to:

 

• Require payment before services begin
• Suspend services where payments are overdue
• Charge additional fees where extra time or care is required

 

5. Cancellations & Refunds

 

We understand plans can change; however, cancellations may affect availability for other clients.

 

Cancellation charges may apply in accordance with our Booking & Cancellation Policy.

 

Repeated cancellations or missed appointments may affect future bookings.

 

6. Pet Health Requirements

 

You confirm that your pet is fit to attend our services.

 

Pets must not attend if they have:

 

• A contagious illness
• Symptoms of illness
• Conditions that could put other animals at risk

 

You must provide any relevant medical information before care begins.

 

7. Veterinary Treatment & Emergencies

 

If your pet requires urgent medical attention while in our care, you authorise us to contact your nominated veterinary practice and seek appropriate treatment.

 

Every reasonable effort will be made to contact you or your emergency contact.

 

You are responsible for any veterinary costs unless caused by negligence on our part.

 

8. Behaviour & Safety

 

You must inform us of any behavioural concerns, including:

 

• Aggression
• Reactivity
• Anxiety
• Escape risks
• Issues with other animals or people

 

ALM Pet Services Ltd reserves the right to stop or refuse a service if we believe there is a safety concern.

 

9. Equipment & Personal Items

 

You are responsible for providing any required items, including:

 

• Leads
• Collars/harnesses
• Food
• Medication
• Personal items

 

We are not responsible for loss or damage of personal belongings unless caused by negligence.

 

10. Home Access

 

For home visits or pet sitting services:

 

• Keys/access details must be provided before the service begins
• Instructions must be accurate and up to date
• Any changes must be communicated promptly
• Keys will be handled securely.

 

11. Photos & Updates

 

We may take photographs or videos of your pet during their care for:

 

• Owner updates
• Service records
• Marketing purposes

 

You may withdraw permission for marketing use by contacting us.

 

12. Insurance & Professional Standards

 

ALM Pet Services Ltd aims to maintain high standards of animal care and operates with appropriate insurance and professional practices relevant to our services.

 

13. Liability

 

While we take every reasonable precaution:

 

• Animals can behave unpredictably
• Pets may become ill or injured through circumstances outside our control

 

We cannot accept responsibility for loss, injury, illness, or damage unless caused by negligence.

 

14. Home Boarding & Daycare

 

Home boarding and daycare bookings may require:

 

• A meet and greet
• A suitability assessment
• A trial session where appropriate

 

We reserve the right to refuse or end a stay if we feel the environment is not suitable.

 

15. Complaints

 

We value feedback.

 

If you have a concern, please contact us directly so we can review and resolve the matter.

 

16. Changes to These Terms

 

ALM Pet Services Ltd may update these Terms & Conditions from time to time.

 

The latest version will be available on our website.

 

ALM Pet Services Ltd
Email: info@almpetservices.co.uk
Phone: 07474 66 82 64
Website: almpetservices.co.uk

1. Our Equine Services

 

GP Equestrian provides equine-related services including:

 

• Equine care services
• Horse care visits
• Assistance with routine horse care
• Trailer hire services

 

All services are provided with safety, welfare, and responsible handling as our priority.

 

2. Client & Horse Information

 

Before any service begins, you must provide accurate information about your horse, including:

 

• Horse name, age, breed, and temperament
• Health conditions or medical requirements
• Behavioural concerns
• Handling requirements
• Feeding routine
• Any known risks or restrictions

 

You must notify us immediately of any changes affecting your horse’s health, behaviour, or suitability for the service.

 

Failure to provide accurate information may affect our ability to safely provide care.

 

3. Bookings

 

All bookings are subject to availability.

 

A booking is confirmed once:

 

• Required information has been provided
• The service has been accepted by GP Equestrian
• Any required payment has been received

 

We reserve the right to refuse a booking where we believe the service is unsuitable or presents a safety concern.

 

4. Payments

 

Payment must be made according to the agreed booking terms.

 

We reserve the right to:

 

• Require payment before services commence
• Refuse future bookings where payments are overdue
• Charge additional fees where extra time, assistance, or requirements are involved

 

5. Cancellations & Refunds

 

We understand plans can change; however, cancellations may affect availability.

 

Cancellation terms:

 

• Reasonable notice should be provided where possible
• Late cancellations may be chargeable
• Missed appointments may be charged in full
• Refunds or credits will be considered based on the circumstances

 

6. Horse Health & Welfare

 

You confirm that your horse is suitable for the booked service.

 

You must inform us of:

 

• Illness or injury
• Veterinary treatment
• Medication requirements
• Behavioural concerns
• Any restrictions on handling or exercise

 

We reserve the right to stop a service if we believe the welfare or safety of the horse, people, or property is at risk.

 

7. Emergencies & Veterinary Care

 

In an emergency, we will take reasonable steps to protect your horse’s welfare.

 

This may include:

 

• Contacting you or your emergency contact
• Contacting your veterinary practice
• Seeking urgent veterinary advice where necessary
• You authorise appropriate action to be taken in an emergency.
• You are responsible for any veterinary costs unless caused by negligence

 

8. Handling & Behaviour

 

You must disclose any known behavioural issues, including:

 

• Difficult loading
• Kicking
• Biting
• Bolting
• Nervous or unpredictable behaviour

 

GP Equestrian reserves the right to refuse or stop a service if handling presents a risk.

 

9. Trailer Hire Terms

 

Trailer hire is subject to availability and approval.

 

The hirer is responsible for ensuring:

 

• They hold the correct driving licence
• Their vehicle is suitable and legally capable of towing
• They have appropriate insurance cover
• They understand safe towing practices
• The trailer must only be used for its intended purpose

 

10. Trailer Condition & Care

 

The trailer must be returned:

 

• Clean
• Undamaged
• In the same condition as provided
• Free from any waste, bedding, hay, or other materials

 

Please note, the inside of the trailer must be fully cleaned out before return.

 

If the trailer is returned without being cleaned, a £25 cleaning charge will be applied.

 

You are responsible for:

 

• Any damage caused during the hire period
• Loss of equipment
• Cleaning charges where the trailer requires additional cleaning
• Any costs resulting from misuse or neglect
• Cleaning charges where excessive cleaning is required

 

11. Damage, Loss & Liability

 

The hirer accepts responsibility for the trailer while in their possession.

 

You may be responsible for:

 

• Damage
• Loss
• Theft
• Incorrect use
• Recovery costs caused by misuse

 

GP Equestrian is not responsible for delays, breakdowns, or circumstances outside our control.

 

12. Safety Requirements

 

Safety is our priority.

 

You must:

 

• Follow safe handling procedures
• Use suitable equipment
• Follow relevant transport and animal welfare requirements

 

We reserve the right to refuse use where safety requirements are not met.

 

13. Insurance & Professional Standards

 

GP Equestrian aims to maintain appropriate insurance and professional standards relevant to our equine services.

 

Clients remain responsible for ensuring their own animals, vehicles, and activities are appropriately covered.

 

14. Liability

 

While we take reasonable precautions:

 

• Horses can behave unpredictably
• Transport and handling involve inherent risks
• Equipment may experience normal wear or unexpected issues

 

We cannot accept responsibility for injury, loss, damage, or costs unless caused by negligence.

 

15. Complaints

 

We welcome feedback.

 

If you have a concern, please contact us directly so we can review and resolve the matter.

 

16. Changes to These Terms

 

GP Equestrian may update these Terms & Conditions from time to time.

 

The latest version will be available on our website.

 

GP Equestrian
Email: info@almpetservices.co.uk
Phone: 07474 66 82 64
Website: almpetservices.co.uk/GP-Equestrian-Services